Ontario University Registrars' Association

2018 – 2019 OURA Executives

President – Joe Stokes – University of Ontario Institute of Technology

Joe Stokes is the University Registrar, at the University of Ontario Institute of Technology. Joe’s portfolio includes the leadership of enrolment management, including admissions, recruitment, financial aid, records, client services, as well as university-wide student communication. Joe is the past Chair of the Ontario Universities’ Council on Admission, and has led work across the post-secondary sector on retention and student success. Joe holds Doctoral degree in Education from Western University.


Tracy_edited1Past President – Tracy Al-idrissi – Trent University
University Registrar, Trent University

Tracy Al-idrissi has been the University Registrar at Trent University since the fall of 2015.  She has worked in various registrarial and student affairs areas in postsecondary institutions for over 17 years.  She has previously held management positions as the Acting Director of Admissions & Recruitment at Lakehead University, Director of Admissions & Student Affairs at the Northern Ontario School of Medicine and Director, Enrolment Services at Trent University.  Tracy possesses an Honours Bachelor of Commerce and a Master of Science in Management both from Lakehead University.

Vice President – Robyn Parr – Ryerson University

Robyn is currently the Assistant Registrar, Student Financial Services at Ryerson University where she works with all things student fee related and leads the initiative in establishing a campus wide academic advising network through the Office of the Registrar.  Robyn is currently complete the Strategic Enrolment Management Endorsement Program (SEM-AP) through AACRAO.  Robyn’s interests are in organizational effectiveness, process improvement, service delivery and project management.

Robyn holds a BA from Wilfrid Laurier, a Project Management certificate from Ryerson and her MA (Leadership) from the University of Guelph.

Secretary – Shelby Verboven – University of Toronto Scarborough

Shelby Verboven is currently the Associate Registrar and Director of Admissions & Student Recruitment at the University of Toronto Scarborough and has worked in several aspects of post-secondary education, including residence life, registration, academic advising, admissions and recruitment. Previously, she has served with OURA as the Chair of the Ontario Universities’ Fair Steering Committee. As a result of her accomplishments at U of T, Shelby received the Principal’s Accomplished Leader Award in 2017. Shelby holds a BA and BEd from York University and an MEd in post-secondary education from Memorial University. She is currently completing the Strategic Enrolment Management Endorsement Program (SEM-EP) through AACRAO.

Treasurer – Manuela Sheehy – University of Guelph

Manny was appointed Associate Registrar, Student Financial Services at the University of Guelph in 2011.  She currently is responsible for Student Business, Student Financial Aid and Scholarships and Government Loans and Grants.  Her twenty-four year career at the University of Guelph has included senior roles in University Financial Services, Budget Office, and Development and Public Affairs.

She looks forward to her new role with OURA and is pleased to work with her colleagues at Ontario universities.

Manny is a Chartered Professional Accountant – Certified Management Accountant (CPA, CMA).

Communications Officer – Necia Martins – Wilfrid Laurier University

Necia is the Associate Registrar, Student Finance & Client Services at Wilfrid Laurier University. In this role, she is responsible for providing and improving the current and perspective student experience within Enrolment Services, as well as the management of awards, government funding programs and Student Accounts Receivables. Her past experience at Laurier was in Enrolment Services as the Manager, Service Laurier, and in Residential Services as a Residence Life Area Coordinator.

Necia holds a BSc from Western University, a MBA from Wilfrid Laurier University, and is pursuing her EdD in Educational Leadership from Western University.

She is looking forward to being more actively involved in OURA as a new executive.

Web Administrator – Aman Dhinsa – Western University

Aman DhinsaAman Dhinsa is the Senior User Experience Specialist for the Office of the Registrar and Student Experience Portfolios at Western University. She has been at Western for the past 11 years. Aman came from England just over 12 years ago after she graduated with an Honours degree in Multimedia Technology and Design from Brunel University. For the past 10+ years, Aman has been responsible for the User Interface (UI) and User flow for a variety of applications that assist students, staff and faculty with their academic tasks. She works closely with other areas of the Portfolios to design, develop, and maintain responsive web applications and websites. She also provides support for staff with Western’s Content Management System (CMS), Cascade Server. Aman has recently worked on the User Experience and UI for Western’s new Academic Calendar system. Along with her web expertise, Aman is a passionate designer and enjoys creating graphics outside of the web realm, including Western’s ID cards, various departmental logos and infographics. She looks forward to this new role at OURA and working with the OURA Executive Committee.

Member at Large – Julie Zahab – Ryerson University

Julie has been director of the Office of the Registrar since the fall of 2015, but has been at Ryerson over 30 years. She spent the first 17 years of her career in a series of roles in Undergraduate Admissions and Recruitment, and was honoured with an OURA Merit Award in 2003. Julie moved to University Relations in 2004, where she was manager of Marketing and Creative Services and helped lead the successful Ryerson brand refresh. Julie is a graduate of Ryerson’s Radio and Television Arts program and currently serves on the Ryerson University Alumni Association’s Board of Directors.


Member at Large – Erika Danziger – Ryerson University

Erika Danziger is the Assistant Director, Admissions Assessment and Research at Ryerson University. Erika began her career at Ryerson in 2002 as an Admission/Liaison Officer in Undergraduate Admissions. After splitting her time between travel for recruitment and assessment for admission and transfer credit, Erika began to specialize in multiple facets of application evaluation. Her areas of focus have included domestic and international credentials, authentication of documentation, review and development of admission policies and procedures, implementation of new systems, the processing of non-academic admission requirements, and the training of new staff. Erika currently leads a large team of admission managers, officers and document authenticators. Erika is a graduate of Ryerson’s Urban and Regional Planning program.

Student Recruitment – Soeun Outh – Ryerson University

Soeun Outh has been with Ryerson University since her undergraduate studies in the Bachelor of Journalism in 2000, has a certificate in Interior Design, and is completing her Masters in Communication and Culture, also at Ryerson University. She is currently a manager, Student Recruitment, overseeing Canadian and global travels. She has held leadership positions in conference committees, collective recruitment trips, and is currently the Chair of the Standing Committee on Student Recruitment for the Ontario Universities Registrars’ Association.


Records & Systems – Stella Holley – University of Guelph

Chair, Standing Committee on Records and Systems

Stella Holley is the Manager of Operation and Records for Enrolment Services in the Office of Registrarial Services at the University of Guelph.  Her twenty two year career at the University have included positions in Open Learning, The Controller’s Office, Student Financial Services and Enrolment Services.  Stella looks forward to an exiting year on the OURA executive.


Undergraduate Admissions – Tatum Bizony – University of Waterloo
Chair, Standing Committee on Undergraduate Admissions

Tatum Bizony is currently the Acting, Assistant Registrar, Admissions at the University of Waterloo, overseeing 13 Admissions Officers and is responsible for OSS admissions.  Previous to this, she held the Manager, Admissions role, specializing in domestic and international credential evaluation as well as the authentication of documentation.  She has worked in several areas of post-secondary education at Waterloo including Student Awards and Financial Aid, Manager of Academic Advising in the Faculty of Arts as well as several roles within Admissions during her 15 years.

Tatum holds a Bachelor of Arts and a Diploma in Police Foundations, and is currently the Chair of the Standing Committee on Admissions.

She looks forward to working with the OURA executive this year and meeting new colleagues.

Student Finances – Lisa Lamanna – University of Toronto Scarborough
Manager, Scholarships and Awards, University of Toronto Scarborough
Chair, Standing Committee on Student Finances, OURA

Lisa is the Manager, Awards & Scholarships at the University of Toronto Scarborough (UTSC). She has been with the University of Toronto for the past 14 years in progressively senior roles. Prior to this, Lisa worked in Financial Aid at Ryerson for 13 years. Lisa is interested in improving the student experience and has developed a new Awards Profile database for students at UTSC. Additionally, Lisa is currently working on a tri-campus project to assist all U of T students with accessing awards. She is currently a member of NACADA, CASFAA, and OURA.

Graduate Studies – Zarine Ahmed – University of Toronto

Chair, Graduate Studies Standing Committee

Zarine Ahmed is the Graduate Program Coordinator at the Faculty of Kinesiology and Physical Education, University of Toronto.  She has extensive experience working with graduate students in various capacities including advising, admissions, recruitment and program coordination.  With over a decade of experience in higher education, Zarine continues to seek innovative approaches to enhance graduate student experience.

She is currently serving as Co-Chair of the Graduate Student Community of Practice at CACUSS.

Zarine is an alumni of University of Toronto with an Honours Bachelors of Arts in English Literature and a Post Graduate Certificate in Educational Leadership and Management from University of London.