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Join us for OURA 2023!

OURA’s annual conference has returned to in-person for 2023! Hosted at the Marriott Downtown at CF Toronto Eaton Centre from February 15 — 17, the conference will include keynote speakers, sessions, workshops and roundtables from experts in the University Registrarial field. Our tracks for this year’s conference include:

  • Equity, Diversity, and Inclusion
  • Innovation
  • Health and Wellness
  • Evolution of the Office
  • Professional Practice

Flexibility is available for an affordable price — you can either attend the whole conference, or one or two days based on your institute’s budget. Mingle with peers in your field and network with the Registrar community. We look forward to seeing you at our 2023 conference.

Registration Type2023 – Early Bird2023 – Regular

(After January 20, 2023)

Member – Full Conference$748.00$805.00
Member – Wednesday Only$440.00$497.00
Member – Thursday Only$440.00$497.00
Non-Member – Full Conference$880.00$937.00
Non-Member – Wednesday Only$528.00$585.00
Non-Member – Thursday Only$528.00$585.00

Full conference registration includes:

  • Access to all keynote speakers and sessions on Wednesday, Thursday and Friday
  • Access to the exhibit hall
  • Breakfast daily
  • Twice daily coffee breaks
  • Lunch on Wednesday
  • Welcome Reception on Wednesday
  • Awards Lunch on Thursday

Any cancellations received on or before January 31, 2023 are subject to a 10% administration fee.

Any cancellations received after January 31, 2023 are 100% non-refundable.


Please note —if you submitted an abstract, you should have received an email advising you of the judging results. That email also contained a personalized link for you to register for the conference. Please use that link to register for the conference, not the link on this page.

If you submitted an abstract and did not receive an email, please contact OURAConference@exposoft.ca.

*Preliminary agenda – subject to change.  Check back regularly for updates.*

Wednesday, February 15, 2023

TimeGrand BallroomTrinity Ballroom ITrinity Ballroom IITrinity Ballroom IIITrinity Ballroom IVTrinity Ballroom V
06:00 – 08:00Exhibitor set-up
08:00 – 09:00Breakfast

Exhibit Hall

09:00 – 10:30Opening ceremony

Opening remarks —
Keynote speaker, Kate Davis

10:30 – 11:00Coffee break
11:00 – 11:45Annual general meeting (All attendees welcome)
11:45 – 1:00Lunch

Exhibit Hall

13:00 – 14:00Sessions-Block AEquity, Diversity and Inclusion

Presenter: Shari Schultz, University of Waterloo

EDI&D scholarships: How do we shift from merit to other measures


Presenter: David Marasco,
Algoma University

An agile approach to innovative practices, Managing the Office of the Registrar

Professional Practice

Presenter: Valerie Sarkany,
Western University

Convocation best practices

Professional Practice

Presenter: Sanchit Mittal,

Using data to make SEM decisions

Professional Practice

Presenter: Nicola Woods,
University of Toronto

Managing exceptions: Discretionary decision-making to resolve complex student issues

14:00 – 15:00Sessions-Block BEvolution of the Office

Presenter: Gavin Taylor Black,
Toronto Metropolitan University

In person service in a post-COVID closure world

InfosilemEvolution of the Office

Presenter: Sandy Howe,
Brock University

Innovative evolution: Supporting University Governance through the Office of the Registrar

Professional Practice

Presenter: Graham Donal,

20,000 voices: Understanding the diverse characteristics of today’s students

Professional Practice

Presenter: Shannon Bracken,
Ontario Tech University

How do we balance recruitment going forward?

15:00 – 16:30Welcome reception

Exhibit Hall

Thursday, February 16, 2023

TimeGrand BallroomTrinity Ballroom ITrinity Ballroom IITrinity Ballroom IIITrinity Ballroom IVTrinity Ballroom V
08:00 – 09:00Breakfast

Exhibit Hall

09:00 – 10:00Keynote speaker, Ilona Dougherty
10:00 – 11:00Sessions-Block CEvolution of the Office

Presenter: Courtney Hern,
Western University

Chat the Western way

Evolution of the Office

Presenter: Monique Wise, Databee

Exams Manager


Presenter: Kirk Kelly,
CRi Inc.

Recruitment & retention: A collaborative approach to student success

Equity, Diversion & Inclusion

Presenter: Tracy Al-idrissi,
Queen’s University

Increasing access & diversity: A financial aid transformation

11:00 – 11:15Coffee break
11:15 – 12:15Sessions-Block DEvolution of the Office

Presenter: Dianne Norman,
Toronto Metropolitan University

Building a culture of continuous improvement in organized anarchy

StudiosityEquity, Diversion & Inclusion

Presenter: Catherine Newell Kelly, University of Waterloo

So we’ve collected some equity data…what’s next?

Equity, Diversion & Inclusion

Presenter: Andre Jardin, University of Waterloo

Admissions: Innovation through equity

Professional Practice

Presenter: Gavin Taylor Black, Toronto Metropolitan University

Moving fast when we need to — A retrospective on rapid changes in client service

12:15 –1:45Awards lunch
13:45 – 14:45Sessions-Block EEvolution of the Office

Presenter: Robynn Parr,
Toronto Metropolitan University

Waste identification through play


Presenter: Bernadette Belan, McMaster University

McMaster University exam administration


Presenter: Joe Stokes, Ontario Tech University

Study Ontario Canada: Results of the international study brand project

Evolution of the Office

Presenter: Carla Hodal, McMaster University

A clean slate for McMaster University’s Admissions team

14:45 – 15:00Coffee break
15:00 – 16:00Exhibitor tear-down

Sessions-Block F

Equity, Diversion & Inclusion

Presenter: Rachel Huang,
McMaster University

Developing, engaging & mentoring RO staff


Presenter: Lindsay Lannan,
Wilfred Laurier University

A holistic approach to service review

OUCA ExecutiveProfessional Practice

Presenter: Joseph Minichini, University of Toronto

Introducing domestic non-Ontario resident fees at the University of Toronto: An overview of the implementation process

Friday, February 17, 2023

TimeGrand BallroomTrinity Ballroom ITrinity Ballroom IITrinity Ballroom IIITrinity Ballroom IVTrinity Ballroom V
08:00 – 09:00Breakfast
09:00 – 10:00Sessions-Block GInnovation

Presenter: Haley Prentice, School Finder Group

Form the right impression: Best practices in responding to prospective student enquiries

Standing Committee — Graduate StudiesEquity, Diversity & Inclusion

Presenter: Jennifer Ferdinands, York University

Leadership and labour: Transcending the glass ceiling & enhancing employee experience


Presenter: Meryl Berato,
Ontario Council on Articulation and Transfer

Supporting student mobility through pathways and transfer: The role of the Ontario Council on Articulation and Transfer

Standing Committee — Student Recruitments
10:00 – 11:00Sessions-Block HInnovation

Presenter: Kevin O’Brien, Queen’s University

Stories the calendar can tell

Evolution of the Office

Presenter: Hishmat Salehi, McMaster University

Evolution of Business Intelligence (BI) at McMaster

FlywireEquity, Diversity & Inclusion

Presenter: Andre Jardin, University of Waterloo

It’s all about access


Presenter: Brian Ingoldsby, University of Guelph

Centering student experiences: Creating the ‘one-stop 2.0’ at the University of Guelph

11:00 – 11:15Coffee break
11:15 – 12:15Sessions- Block IProfessional Practice

Presenter: Victoria Anderson, Queen’s University

Let the numbers tell your story: Do it yourself reporting to lead your team to success


Presenter: Nick Valentino, York University

How York University’s student virtual assistant helped students during the pandemic


Presenter: Nicolas Boileau, Ontario Council on Articulation and Transfer

Collaboration to increase access to post-secondary

Equity, Diversion & Inclusion

Presenter: Chris Smith, Western University

Candid conversations: Fostering community-based engagement through listening

The Marriott Downtown at CF Toronto Eaton Centre is the official OURA 2023 conference hotel. The following room rates have been negotiated at the Marriott Downtown at CF Toronto Eaton Centre for single or double occupancy. Note, self-parking rate has been discounted by 50% for OURA attendees (regular is $45.00).

Standard Room (1 king or 2 double beds):   $258.00 per night, CAD + taxes

These rates:

  • are valid during the conference dates as well as three days before and three days after, depending on availability
  • include complimentary basic internet in the guestroom
  • complimentary fitness centre access
  • double Marriott Bonvoy points


Guests may also book rooms over the phone by calling the toll-free reservations line at 1-800-905-0667 and mentioning to the agent either the Group Name “OURA Annual Conference” or the Mini Hotel Code “OUI”.

Reservation Policies
The cut-off date for reserving rooms in the OURA room block is Monday, January 23, 2023. Reservation requests received after this date will be based on availability at the hotel’s prevailing rates.

Deposit Policy
All reservations must be accompanied by a first night room deposit or guaranteed with a major credit card.

Cancellation Policy
Individual reservations must be cancelled at least 72 hours prior to the arrival date with no penalty. Any cancellations made after this time will be subject to a late cancellation fee in the amount of 1 night’s room & tax charged to the payment method on file.

Looking to be a sponsor?

If you are looking to sponsor our next event please contact: ouraconference@exposoft.ca  

Please look at our OURA Exhibitor Sponsorship Prospectus (pdf)