OURA 2024 Conference Session Details2024-04-16T10:57:01+00:00

OURA 2024 Conference Session Details

Hosted at the Marriott Downtown at CF Toronto Eaton Centre from February 14 — 16, this annual conference will include keynote speakers, sessions, workshops and roundtables from experts in the University Registrarial field. Flexibility is available for an affordable price — you can either attend the whole conference, or one or two days based on your institute’s budget. Mingle with peers in your field and network with the Registrar community. We look forward to seeing you at our 2024 conference.

See the full agenda, registration details, pricing and hotel booking details on the OURA 2024 Conference website.

Below are the session details in aphabetical order. Please note this is subject to change. 

Access, Awareness and Success: Building the Queen’s Equity Ambassador Program
Author(s): Richard Mitchell, Queen’s University
Track: Equity, Diversity and Inclusion

This session will focus on building an access program intended to assist in highlighting and increasing the diversity of the undergraduate student population, by providing near-peer support to prospective applicants from first-generation and equity-seeking backgrounds. Prospective students can ask questions and receive support from current students from a variety of equity-seeking backgrounds. We will highlight the initial phases of the program, where we grew the program from 5 initial ambassadors to a current staff of over 20 members. Topics of discussion will also include utilizing government grants to build the program, creating professional development opportunities for our staff, team building, embedding in communities, and highlighting testimonials from team members and incoming students who have interacted with our ambassadors. To conclude we will open the floor for a Q&A session with attendees.

Accommodating Students for Final Exams
Author(s): Helen Buac, McMaster University, Bernadette Belan, McMaster University
Track: Equity, Diversity and Inclusion

Accommodating students for final exams involves providing adjustments to ensure that all students have an equal opportunity when writing their final exams. These accommodations are typically made for students registered with Student Accessibility Services or for students who require their exams rescheduled by their Faculty Office due to various other circumstances. Accommodations may include additional time per hour, a private room, assistive technology, large-print materials, or alternative formats for exams. In some cases, students may require a reader or scribe. It’s crucial to establish a clear process and deadlines for requesting accommodations, often involving documentation from healthcare professionals. Overall, accommodating students for final exams is an essential component of promoting diversity and inclusivity in education in order to foster a fair and supportive educational environment. Institutions must balance accommodating students’ needs with maintaining the integrity of the exam. By ensuring that every student has an equitable chance to succeed, institutions can better fulfill their educational mission and support the success of all learners.

 

Admissions – International Credential Assessment – Round Table
Author(s): Eloisa Hammond, York University
Track: Professional Practice

Assessing international credentials has been challenging for the last few years. Some curriculum requires further research. The round table will focus on the following:

  • information sharing on researching international credentials, what resources are being used e.g. WES, NUFFIC;
  • discussion on portal/systems used to verify examination board results and release date of exams.
  • QR codes on transcripts, seems to be a new trend
  • Discussion on pain points related to international credentials such as condition clearing, process and timing and hard copy documents received by mail.

Information package for this presentation is available here:
Exam Board Release Date
Links for determining accreditation
QR Codes

Affiliation and Collaboration: Our Experience Working at Universities and University Colleges in Ontario
Author(s): Shari Schultz, Renison University College, Jennifer Coghlin, University of Waterloo
Track: Professional Practice

This presentation and discussion will include our personal experiences, challenges, and opportunities in working at both universities and university colleges at the University of Waterloo and Western University . We will review the two different models of affiliation and collaboration that exist between the university colleges and universities at these institutions, and how they each affect the administrative experience, the employee experiences, and most importantly, the student experience.   Finally, we will discuss tips and tricks for success in working collaboratively between the university colleges and universities, and how enhancing the partnership and synergy can benefit students, staff, and faculty as well as the institutions themselves.

 

Being “SAVY” About Our Students: How York University Learns About Student Needs From Its AI Chat Bot
Author(s): Nick Valentino, York University
Track: Innovation

SAVY, York’s AI-powered student virtual assistant, provides a unique source of data. Students ask SAVY questions that are digitally captured, automatically classified and responded to, and stored in an environment that can be easily analyzed. This presentation will demonstrate some of the learning to which SAVY gives us access about student needs throughout the academic year and the student lifecycle. Starting with a look at SAVY itself, we will discuss its role in student success and how it functions, using AI to interpret student questions and respond from its knowledge base. We’ll discuss how that knowledge base was acquired and how it gets maintained. We will then use case studies from SAVY’s three-year history to look at the students’ questions, how SAVY responded, when did those responses get served over the course of the relevant time frame, and whether student context (Faculty, year level, visa status, etc.) affected the kinds of questions being asked.

Best Practices for Responding to Prospective Student Inquiries
Author(s): SchoolFinder, Meredith Warner, Lakehead University
Track: Professional Practice

Effectively recruiting students doesn’t have to be complicated or cost a fortune, but it is important! In this presentation we will reveal our latest “Secret Shopper” results. Working with our “shoppers”, we requested information from colleges and universities and monitored the timeliness, frequency, and quality of responses to student information requests.  

Lakehead University will be joining us as a co-presenter to discuss how they effectively manage their leads.  

This session will cover: 

  • The latest results from the program 
  • Tips on what to do and what to avoid 
  • An overview of the feedback from 1,400+ current prospective students 

Building a Culture of Continuous Improvement Through Organized Anarchy at TMU: Status Updates
Author(s): Carly Basian, Toronto Metropolitan University, Robyn Parr, Toronto Metropolitan University
Track: Evolution of the Office

The higher education landscape continues to be volatile and unpredictable. Changing student populations and demands, shrinking budgets, and keeping up with technology require universities to change their approach to their work. To address these shifts, TMU’s Office of the Registrar has intentionally fostered a culture of continuous improvement (CI), designed to achieve three pivotal objectives: ensuring the sustainability of our systems, delivering outstanding service, and achieving operational excellence. If you joined us last year, you may remember our presentation about our plans for creating a culture of CI. In this session, we are going to be completely transparent by updating you on our progress, highlighting our successes and challenges, and facilitating a discussion about how you can incorporate elements of CI to navigate the challenges your own teams are facing. We will share our experience rolling out departmental changes to group like-work with like-work, explore collaborative process mapping techniques that have helped us pinpoint opportunities for streamlining workflows, discuss our new approach to student service delivery, and more!

 

Charting a New Course: Pioneering Inaugural Equity Roles and Innovative Strategies in SEM
Author(s): Lydia Gill, University of Toronto, Ken Withers, University of Toronto
Track: Equity, Diversity and Inclusion

Universities across Canada have embraced equity, diversity and inclusion strategic plans and commitments. Many of which included goals for addressing underrepresentation in their incoming classes. We explore the process of developing, supporting, sustaining, and growing equity-focused roles and strategies within Strategic Enrolment Management portfolios. By examining the rise in student recruitment and outreach efforts aimed at diversity and inclusion, we provide valuable insights into the evolving landscape of EDI in SEM in Canada for leaders and their teams. Join us for a conversation on the challenges, pitfalls, and opportunities that we have navigated in charting a new course with the development of an equity and outreach team within the VP SEM portfolio at the University of Toronto.

 

Chosen Name at Carleton University: Our Journey
Author(s): James Moretton, Carleton University, Jen Sugar, Carleton University
Track: Equity, Diversity and Inclusion

Carleton University instituted a Preferred Name (now Chosen Name) Policy and process in 2016. Since that time, our community’s expectations and needs have grown and we have embarked on a journey to reinvigorate and expand our existing system while confronting new challenges and opportunities. During our presentation, we will provide insights into our approach, challenges and successes we encountered on our journey towards Chosen Name. Our focus on fostering Equity, Diversity and Inclusion (EDI) has been a driving force in prompting us to re-evaluate our policies and technical framework. We encourage and anticipate audience interaction as we believe exchange of ideas are vital in advancing this critical aspect of university policy and culture.

 

Comin’ in Hot: 7 Hot Takes on Canadian Student Recruitment
Author(s): Craig Chipps, Wilfrid Laurier University
Track: Professional Practice

The manager of Canadian Student Recruitment at Wilfrid Laurier University is not a futurologist, but sometimes he pretends to be one at conferences; or more specifically, he is pretending to be one at this conference. He doesn’t claim to actually know the future, but after 10 years of holding various leadership positions in Canadian student recruitment, he does have some strong opinions on why things are the way they are, and what that means for the future of the sector. This discussion-based session will begin with 7 bold statements, which you might find debatable. You are invited to join the debate and contribute your prospective to a conversation that will encourage you to challenge conventional thinking, reconsider your strategies, and perhaps agree to disagree about the best ways to recruit your future students.

 

Crafting Conversations: A Workshop on Beginner ChatGPT Prompt Engineering
Author(s): Kari Pasick Stewart, University of Waterloo, Emilia Klassen, University of Waterloo
Track: Innovation

Dive into the world of ChatGPT with our workshop, “Crafting Conversations: A Workshop on Beginner ChatGPT Prompt Engineering.” Designed for registrarial professionals taking their first steps into the realm of ChatGPT, this session offers a practical and interactive approach to prompt engineering. Led by a fellow learner, this workshop acknowledges the beginner’s perspective. No prior expertise is assumed; participants will gain insights into the fundamentals of constructing effective prompts. Through engaging activities, we’ll explore the nuances of language generation and equip you with a foundational framework for leveraging ChatGPT. Join us for an informative session that balances theory with hands-on experience, providing participants with the tools needed to integrate ChatGPT seamlessly into their professional endeavors. Elevate your communication strategies and discover the practical applications of ChatGPT in marketing, communications, and admissions. Don’t miss this opportunity to embark on your journey with ChatGPT in a supportive and educational environment. (It is recommended that you create an OpenAI account to engage with the session.)

 

Developing Key Performance Indicators at McMaster’s Registrar’s Office 
Author(s): Caitlin (MacLean) Schmid, McMaster University, Meg Gassanov
Track: Professional Practice

Caitlin Schmid from McMaster University’s Registrar’s Office and independent consultant Meg Gassanov (www.strategicmeasures.ca) will present their journey in the world of Key Performance Indicators (KPIs). Using storytelling, they’ll highlight their progress in enhancing managerial performance measurement skills and aligning KPIs with the Registrar’s Office’s five strategic priorities. The presentation will cover the process from setting goals to the effective implementation of KPIs, emphasizing the role of collaborative processes and expert guidance. Attendees will gain insights into the challenges faced and valuable lessons learned. The session is designed to inspire and equip the OURA community with practical knowledge for adopting performance measurement strategies in their own contexts.

 

 

Empowering Excellence: A Holistic Onboarding Framework for an Integrated Services Team
Author(s): Christine Chauvin, McMaster University, Leanne Ruiz, McMaster University
Track: Professional Practice

Today’s service professional in the Office of the Registrar is challenged with a broad knowledge base, various systems, and complex processes. Increased financial stress, coping with mental health challenges, and distressing world crises – these are the challenges facing today’s diverse student population and those supporting them in their academic journey. In an integrated service centre, inquiries span from admissions to financial aid to convocation – how do you ensure new staff are equipped with not only the necessary skills and knowledge, but also a thoughtful understanding of your team’s core values and mission? Each Student Services Professional is taken through our multi-step, streamlined onboarding experience to ensure they are prepared, confident, and empowered to support our student body with their ever-evolving registrarial needs. Join us to discover how to customize your training to your employees’ scope, foster a culture of continuous learning, and ultimately elevate the student experience.

 

Enhancing services and efficiencies with MyCredsTM | MesCertifTM
Author(s): Andrea Sanders, Business Manager / Responsable des opérations – DCC Inc. ARUCC MyCredsTM National Network, Basma Laamlaoui, Project Manager, Digitary by Parchment
Track: Innovation

Solving daily operational challenges through efficient use of technology and rethinking how to deliver value to learners are ongoing concerns for today’s postsecondary institutions. Join this session to learn how MyCredsTM | MesCertifTM, the not-for-profit verified digital credential exchange network owned by Canadian postsecondary institutions, is being leveraged across the full learner life cycle.

With secure 24/7 access and full control over the sharing of their information, learners are able to curate badges, credentials, cocurricular records, transcripts, diplomas and more into one digital package for direct submission to schools, employers or agencies, instantly and seamlessly. Creating interoperable bridges with enabling technology represents a core principle and ongoing avenue of development for this effort.

This presentation will focus on recent enhancements in the platform and will feature examples of scalable efficiencies and service quality which both streamline operational processes and deliver savings, in direct alignment with the Ontario Blue Ribbon Report.

Expanding access to PSE – holistic approaches to funding and support for equity deserving groups
Author(s): Liz Way, McMaster University, Celeste Licorish, McMaster University
Track: Equity, Diversity and Inclusion

McMaster University is growing its programmatic and financial supports for students from equity deserving groups with programs such as the Students at Risk Bursary (forcibly displaced undergraduate and graduate students), Former Youth in Extended Society Care (undergraduate and graduate students), and Access Program among others. The Office of the Registrar works in partnership with departments such as Student Success Centre, Office of International Affairs, University Advancement, Faculty offices, Housing, Hospitality and Student Wellness to provide wrap around experiences for these students. Join Liz Way, Senior Associate Registrar Aid &Awards and Celeste Licorish, Associate Director (acting) Wilson Leadership Scholars Award and Manager, Educational Initiatives and Assessment, Access Strategy as we share our experiences and learnings in the creation and evolution of these programs in an ever-changing landscape. We look forward to facilitating discussion around best practices, emerging trends, and challenges faced to learn from others who are engaged in similar supports for students.

 

Expanding OUInfo’s reach: Let’s talk about non-Ontario applicants
Author(s): Deanna Underwood, Ontario Universities’ Application Centre
Track: Innovation

Since 1971, OUInfo/INFO magazine has been primarily a database of information about Ontario universities and their programs. It allows secondary school students, parents and guidance counsellors to easily find information about university undergraduate programs, admission requirements, scholarships and additional resources. With the recent launch of the common Undergraduate Application, we are considering incorporating more information pertaining to non-Ontario applicants onto OUInfo. Join us for this workshop as we explore the possibilities of expanding our audience.

 

Flywire’s Student Financial Software delivers efficient billing, payment and collection management functionality all in a single online platform
Author(s): Flywire, Tyrena Miehm

Learn how Universities have implemented Flywire’s Student Financial Software to simplify, digitize and automate the management of billing, payments and collections while addressing the affordability gap with flexible payment plans. Learn about our:

  • Real-Time SIS & ERP Integrations
  • Tuition Management & Bill Presentment Capabilities with Industry Leading User Experience
  • Addressing the Affordability Gap with Payment Plans
  • International & Domestic Payment Processing within a Single Online Platform
  • Market-Leading Refund API

Future-Proofing University Admin: A Round Table on Hiring, Training, and Retaining Employees
Author(s): Shannon Bracken, Ontario Tech University, Jessica Hogue, Ontario Tech University
Track: Professional Practice

The dynamics of university Registrar’s Offices are ever-changing, influenced by technology, budget constraints, and shifts in workforce dynamics. Our round table session provides a platform to collaboratively chat and brainstorm about these pressing issues. Topic 1: Optimizing Staff Hiring and Retention Given the hiring challenges that many of us are experiencing, how can we optimize hiring and improve employee satisfaction to encourage long-term commitment? We’ll discuss training, balance, work culture, and other key retention strategies. Topic 2: Navigating the Hybrid Hiring Landscape The hybrid work model is reshaping hiring practices. Let’s chat about effective strategies for identifying and onboarding suitable candidates for this evolving work environment. Topic 3: Effective Training for Today’s Needs Training shouldn’t just be about tech tools. What approaches to staff education are yielding the best results these days? Let’s discuss. We invite everyone to join us. Whether you’re hands-on with administrative work or focused on strategic planning, your input will be invaluable in shaping these discussions.

 

Graduate Thesis Formatting – Should Ontario Universities be Reviewing their thesis submission requirements?
Author(s): Lisa Haley, University of Toronto
Track: Professional Practice

Has your university reviewed or altered thesis formatting requirements since implementing electronic thesis submission? Join other OURA members in a roundtable discussion lead by the University of Toronto as we share and question our current practices. As the requirement to submit a paper thesis is nearly obsolete, and as the thesis itself evolves from a traditional monotype thesis to include other formats, should we be considering changes in our formatting requirements? We will talk about who reviews theses, when we reject a thesis for formatting, the implications of that rejection, and repository requirements, among other topics. Anyone who manages or has an interest in thesis submission or thesis archiving should attend this roundtable.

 

Harmonizing Differences: Cultivating Cultural Intelligence in Ontario’s Higher Education Workforce
Author(s): Moby Onuoha, McMaster University
Track: Equity, Diversity and Inclusion

As the staff diversity within Ontario’s higher education institutions continues to grow, particularly with an increasing number of internationally trained professionals, the challenge of managing such a diverse workforce has become more pronounced. Our paper/presentation aims to address this evolving dynamic, offering targeted insights and strategies for effectively harnessing cultural diversity within the administrative and support workforce. Our session begins by introducing Hofstede’s six cultural dimensions, providing a foundation to understand the cultural factors that shape workplace behaviors and attitudes among staff in higher education. From the nuances of Power Distance to the complexities of Indulgence vs. Restraint, we explore how these dimensions offer guidance for navigating the multifaceted realm of cross-cultural management among diverse staff groups. Recognizing that effectively managing a diversifying staff body extends beyond mere recognition of differences, we emphasize active engagement with these differences in an informed and empathetic manner. By applying Hofstede’s cultural dimensions, we dissect how these insights can be utilized to improve communication, team dynamics, and management practices. We will share personal stories and case studies from our experiences in managing and working within diverse teams. These narratives will highlight the practical application of cultural dimensions in managing staff, illustrating the crucial role of cultural intelligence in handling a range of situations, from day-to-day interactions to complex organizational challenges. Attendees will gain a blend of academic knowledge and real-world application. Our goal is to equip attendees with actionable strategies and best practices for leading a diverse staff body and creating an inclusive workplace.

 

Holistic Training for Holistic Advising: The Academic Advising Training Program (AATP) at the University of Toronto
Author(s): Ketri Bennett, University of Toronto, Heather Kelly, University of Toronto, Kerri Huffman, University of Toronto
Track: Professional Practice

The challenge of developing training for academic advisors in a large, decentralized institution like the University of Toronto is both conceptual and practical: how can training communicate a common vision of advising when each faculty and campus has its own goals and structures? And how can it present a set of consistent recommendations and actions for advisors in a landscape of varied policies, processes, and educational pathways?  The Academic Advising Training Program (AATP) at the University of Toronto was developed to tackle these challenges: to foster a culture of continual learning and development among first-entry program advisors across the University’s three campuses, and to build competencies that positively impact students’ feelings of mattering and belonging. In this presentation, we will trace the development of the AATP from its origins in a tri-campus working group to the programming it’s delivering to advising staff today, highlighting the successes and takeaways of developing a centralized advising training program in a decentralized organizational environment.

 

How to deliver bad news with kindness and confidence
Author(s): Matt Horner, McMaster University
Track: Professional Practice

Nobody likes to deliver bad news. But the unfortunate reality of working in a front-line service environment is that this is often a necessary part of the job. How these messages are delivered can have a profound impact on how supported a student feels. Research from the medical field shows patients and families prioritize four things when hearing bad news: the news-giver’s attitude; the clarity of the message; privacy; and the person’s ability to answer questions. Learn strategies to deliver bad news with confidence, compassion, and kindness, while prioritizing mental health and psychological safety for staff.

 

IB Pilot Program: An innovative Approach to IB Education through Systems Thinking and Systems Leadership
Author(s): Craig Davis, Chiara Tabet
Track: Innovation

‘Systems and Solutions: leadership for just and sustainable futures’ is an innovative 300-hour course co-developed by the IBO and Mulgrave School: the International School of Vancouver. The course explores complex challenges at the intersection of three main systems: the science of climate systems, public health, economic and social systems. It adopts and develops the methodological lens of systems thinking, and explores key dimensions of the global polycrisis through the lenses of indigenous ontology and epistemology, converging on the ‘7 generations’ principle as a guide in the exploration of sustainable and just solutions to current global challenges.  The course adopts an interdisciplinary approach, through which our students will grapple with pressing issues such as economic disparity and the inequitable impact of climate change on different communities in a global context, science and policy-making to tackle climate change, the viability of alternative economic models such as regenerative economics, financing models for ecologically and socially responsible entrepreneurship, the role of policy making and social activism in bringing about change, and the fundamental importance of, and obstacles to, an inter-generational approach to systemic decision-making.  Experiential learning is a key component of this course. In addition to three formal assessments and one formal, extended project, our students will engage in a variety of case studies, action-research projects and immersive community experiences both locally and globally. The course is part of the official assessment pilot that the IBO is currently developing in collaboration with Mulgrave School, UWC Atlantic, UWC Singapore and Upper Canada College.

 

Improving recruitment efforts in the digital age
Author(s): Marisa Modeski, Western University, Kirk Kelly, CRI, Sarah Visscher, Western University
Track: Professional Practice

Pre-pandemic, most prospective students followed relatively set paths in getting information, interacting with the schools that interested them and attending on or off campus events.  With the rapid and radical digitization of recruitment culture during the pandemic, schools find ourselves in a situation where prospective student paths are atomized. Every prospect follows their own path through both digital and in-person channels. Their paths overlap and crisscross other prospects’ paths but rarely in the same sequence or with the same intensity at each point. At the end of the process, we see that it’s not the path itself that is key to understanding and predicting student outcomes but rather the stopping points along the way.  In this session, we will look at a different way of analyzing the data collected from students tracking their self-reported movement from awareness to full commitment to a school. The outcome not only pinpoints where your investment of time and resources will likely generate the greatest overall improvement in your results, it also quantifies and optimizes the expected outcomes. The results can be focused on all applicants or selected high value segments. Our goal is to get past the endless reports with dozens and dozens of slides with table after table to get to a short punchy report that looks at the stopping points on your prospects’ journeys and, from that, identify the Tipping Points that will tip your prospects into registered students.

 

Inclusive & Accessible Practices in Action: Moving Beyond Tokenism
Author(s): Elyse Lappano, Brock University
Track: Equity, Diversity and Inclusion

‘Inclusion’ and ‘Accessibility’ have become aspirational buzzwords, often used interchangeably, and rarely applied practically. Are our campuses inclusive? What does an accessible process look like? Are our policies equitable? How do we know? My passion for informing systemic change and authentic community support has led me to my current role as Manager of Student Information & Services within the Registrar’s Office at Brock University. I provide operational management and leadership of ‘Brock Central’ which is the University’s ‘one-stop’ for students. My background in disability service provision allows me to approach this work in a way that is equitable and ensures that policies developed by our office are inclusive and accessible. Join me for honest conversations as we critically examine how we currently provide service to our communities, and what we can do in our respective roles to improve the student experience, and retention rates as a result. This session will allow participants to get reacquainted with the foundational building blocks of inclusion and stretch beyond the theoretical landscape into practice. These concepts may be perceived as aspirational, but they are attainable. Participants will learn about what has been implemented at Brock Central, and through collaboration, brainstorming, and problem-solving, will take away practical tools and strategies that can be implemented into their own contexts.

 

Increasing Admissions conversations through Academic Transitions
Author(s): Pauline Dawson, Brock University
Track: Evolution of the Office

Academic Transitions provides boutique service to prospective reach ahead applicants and those transitioning to post-secondary through pathways programming. Development of new communication tools provides real-time information about the landscape of transfer applicants and increases communication with academic departments. In this session learn how the recent addition of an Academic Transitions portfolio in admissions has increased collaboration and conversations on our campus.

 

Inflation-busting: Ideas to help students manage limited resources in an increasingly expensive world
Author(s): Matt Horner, McMaster University
Track: Professional Practice

Does it feel like everything in life is getting way more expensive? Does a trip to the grocery store give you anxiety? Amidst a housing crisis with soaring rental rates, grocery inflation, and a tightening job market, students are also facing stagnating government aid funding. With a focus on practical ideas to reduce expenses and increase financial resources, McMaster University explains how we can help students fight back against the rising cost of living.

 

Integrating the Theory of Care with Change Management in PSE
Author(s): Dianne Norman, Toronto Metropolitan University
Track: Professional Practice

Implementing change within post-secondary institutions is challenging at best. There is significant literature highlighting reasons for low success rates such as discrepancies in leadership competencies, complex organizational structures, culture, lack of resources, resistance and governance models. The narrative on understanding ‘change failure’ is filled with blame and is often focused on the people and roadblocks within the system as opposed to addressing potential shortcomings with the methodologies, models and tools. In this session we will challenge this view and consider implementing change in post-secondary institutions by using a more theoretical approach as opposed to a linear or agile model. We will apply a critical lens using the theory of care to discuss traditional change models. A case study on implementing technology changes in an administrative unit within PSE will be used as a focal point of discussion.

 

It’s Been a While – Let’s Talk about Undergrad Admissions
Author(s): Lynda Onorati, University of Toronto
Track: Professional Practice

In its highest peak, the Covid pandemic changed many things for admissions offices at universities in Ontario, Canada and all over the world. While everyone worked from home and applications were still reviewed in a timely manner, the in-person aspect of sharing information with our colleagues and counterparts from other universities was noticeably missing. Let’s gather together in-person again as we used to, and have an open discussion about our review processes, policies, and our guidelines in the handling and assessing of undergraduate applications for admission. We’ll focus on key topics first, and then open the floor to questions that most likely weigh on all of our minds.

 

Labour & Leadership: Enhancing Employee Engagement through Disruption
Author(s): Jennifer Ferdinands, York University, Rohini Chaba, York University
Track: Equity, Diversity and Inclusion

Join us for Part II of Leadership &Labour, where we share how universities need to adapt to disruption posed by Industry 4.0 (4IR) for equitable (non-academic) employee engagement. The intrinsic relationship between employee experience (EX) and constituent experience (CX) requires universities to recognize (ordinary) workers as fundamental catalysts for strategy operationalization and must focus on attracting and retaining diverse talent. By examining the seven elements affecting the future of higher education (per KPMG), we argue the most important factor in addressing the challenge of 4IR is hinged on equitably retaining diverse talented workers to create and implement strategy. Institutions must be accountable to their pledges to diversity, equity &Inclusion, as the lived experience of workers from equity deserving groups in the academy require senior leaders to ‘walk the talk’. To remain competitive, leadership must proactively address the voices, skills, and talents of equity deserving workers who form a large proportion of their talent pipeline. Fundamentally, leaders must act as allies, mentors and sponsors by leveraging their position power to empower equity deserving workers. This workshop will share insights on the current experiences of employees working in the sector, provide you with experiential learning through a live simulation ‘Univers-i-topple’ where you’ll experience how policy, people and power interact to affect lived-reality for various personas in the sector. You will reflect on the simulation using an equity and inclusion lens to suggest improvements to employee and constituent experiences which could enable universities to evolve despite disruption.

 

Lessons Learned from the Domestic Non-Ontario Resident Fees Process at the University of Toronto: An overview and update
Author(s): Joseph Minichini, University of Toronto
Track: Professional Practice

In 2021 the Ontario government introduced a new policy allowing universities to charge a separate tuition rate for out of province domestic students. Dubbed, ‘Domestic Non-Ontario Resident Tuition Fees’ at the University of Toronto, the institution moved to implement the new fee structure in the summer of 2022, billing domestic out of province students a higher tuition than those considered to be Ontario residents. Now in its second year since its inception, many lessons have been learned regarding the administration and maintenance of the program. Please join me for a presentation that will provide insights valuable to any attendees interested in learning more about the Domestic Non-Ontario Resident Fees implementation at the UofT. In this session, the history of the program, an overview of policy and process, and best practices will be shared.

 

Lessons Learned from the Pandemic: Timetabling/scheduling Policy and Procedures
Author(s): Joanne (Jo) Brett, Queen’s University, Bernadette Belan, McMaster University, Stephanie Belfry, Trent University
Track: Evolution of the Office

The pandemic forced us to think outside of the box in the delivery of our services. Producing a viable timetable in a time of uncertainty, and not knowing about our ability to meet in person was challenging. University leaders wanted options, often at short notice, about what could and could not be done. For many of us this meant creating multiple versions of a timetable, knowing that some of them would likely not be used. This session is an opportunity for us to come together and discuss what proved effective, what did not, the valuable lessons we’ve taken away from the post-pandemic era, and if any new processes established/implemented because of pandemic. Please bring your questions and topics for discussion!

 

Mitigating use of High-tech Tools to Protect Academic Integrity in Examinations
Author(s): Shelby Verboven, University of Toronto, Naureen Nizam, University of Toronto
Track: Innovation

In spring 2023, the University of Toronto became aware of sophisticated cheating schemes that used high-tech technology during examinations. These behaviours became noticed after the post-pandemic return to physical classrooms and in-person examinations. Our Registrar’s Office and Academic Integrity teams had to react in a swift manner to mitigate and protect the integrity of examinations. In this session, we will examine these technologies, the strategies and protocols implemented to detect and discourage students from using such technologies and the support framework that was implemented for the instructors and invigilators to use before, during and after the examinations. We hope to have an engaged and interactive discussion on this topic with a lens on how to best prepare ourselves for these types of academic challenges.

 

Moving to the Cloud: Modernizing Financial Aid, Awards, and Graduate Funding
Author(s): Olga Carew, York University, Lucy Bellissimo, York University
Track: Innovation

York University is excited to share their journey to move their financial aid, awards, scholarships and graduate funding processes from a legacy on-premise suite of applications to AwardCloud. Learn how York University will transform financial services for students with the support of this innovative product and how other institutions can prepare for these types of implementations. This project is part of a digital transformation program at York University called the Student Systems Renewal Program (SSRP). The SSRP will introduce new processes and technology systems that will work together to improve the student experience as well as ensure that staff and faculty have the tools they need to effectively perform their administrative and academic work. To learn more, visit yorku.ca/ssrp.

 

Names and Pronouns Matter: Working Together to Promote Inclusion for Trans and Non-Binary Students through Student Records
Author(s): Michael Woodford, Wilfrid Laurier University, Eric Van Giessen, Wilfrid Laurier University
Track: Equity, Diversity and Inclusion

Universities have a pivotal role to play in fostering inclusive and supportive environments for all students, including trans and non-binary (TNB) students. A critical aspect of this support is accommodating TNB students’ chosen names and pronouns. Being referred to by one’s former or deadname or being referred to by the incorrect pronoun are examples of subtle everyday microaggressions. Microaggressions can cause TNB students to feel excluded and threaten their wellbeing and academic development. Through responsive, user-friendly policies and services, registrars’ offices can help to prevent these microaggressions from occurring on campuses. This workshop aims to help inform efforts to develop name change and pronoun processes that meet the needs of TNB students. As part of Thriving On Campus, an Ontario-wide 2SLGBTQ+ campus climate study and change project, we completed a scan of publicly accessible information about name change and pronoun policies/practices at Ontario’s public universities. Many universities have name change policies and procedures, yet they are often confusing and difficult to access; few universities enable students to specify their pronouns in student information systems. Among existing name polices, we found two dominant approaches, with some important nuances within each approach. This workshop will provide an overview of the complex landscape of name change policies at Ontario universities, highlight their strengths and limitations, discuss existing pronoun procedures, and outline recommendations for responsive policies and practices. Through facilitated discussion, participants will provide feedback on the recommendations in the hopes of developing best practices for their future use.

 

Navigating the Academic Undergraduate Calendar: Unveiling the Student-University Contract for Clarity and Commitment
Author(s): Farheen Zaidi, York University
Track: Professional Practice

York University has implemented a streamlined process for updating collegial governance-approved changes, substantially reducing the administrative burden on faculties. This initiative not only eases their workload but also ensures that students have a transparent and unambiguous understanding of program requirements. Furthermore, it is vital that all changes endorsed through collegial governance are accurately reflected in the academic calendar. These changes should align with the faculty’s intent and be presented in a manner that students can readily comprehend and adhere to. As the content owners, faculties should formally endorse program requirements, underscoring their commitment to student success and academic quality. The academic calendar serves as a binding agreement for students upon their enrollment in a university program. It is imperative that students possess a comprehensive understanding of program requirements, including the specific GPA benchmarks necessary for program entry, maintenance, and successful completion. Students should also have a clear grasp of mandatory courses and elective options to make informed choices aligning with their academic goals. The inclusion of clarification notes can be highly beneficial in aiding students to navigate distinct requirement categories, thereby enhancing their educational experience. In conclusion, the academic calendar stands as an integral pillar of York University’s dedication to academic excellence. It empowers students with the knowledge and guidance needed to navigate their academic journey effectively and fosters a supportive, informed, and thriving academic community.

 

One-Stop Leaders Roundtable
Author(s): Sandy Howe, Brock University, Dallas Boyer, Brock University
Track: Professional Practice

Do you support or manage a one-stop point of service for your campus? Wish you had more time with colleagues to talk about best practices and innovations in these spaces? Curious about discussing the changing landscape of Registrar’s Offices and the university student experience in today’s world?  Join this moderated roundtable to meet your fellow colleagues, talk about pressing questions impacting our campuses, and glean best practices from the group as we create an open space for sharing. We will aspire to gather the questions and topics you wish to discuss in advance via an OURA Coffee Chat meeting/email and co-create this session to the extent possible as a larger group. Some examples of themes may include discussions on how you have managed your return to providing in person service on campus, whether you have seen shifts in student behaviour around how they request and access service and how you are addressing such changes, new and/or innovative modalities of service delivery. This will be a wonderful opportunity for attendees to share strategies, brag about successes and accomplishments and collaboratively work toward providing supportive and high-quality service to students at all of our respective institutions.

 

OURA EDI Committee (open to all conference attendees)
Author(s): Kelly Campbell, Toronto Metropolitan University, Richard Mitchell, Queen’s University, Leah Robertson, University of Toronto
Track: Equity, Diversity and Inclusion

OURA EDI Standing Committee Round Table  Abstract: In a rapidly changing world, the promotion of equity, diversity, and inclusion (EDI) at universities is paramount. As universities strive to be inclusive and reflective of the diverse communities we serve, the Standing Committee on Equity, Diversity, and Inclusion would like to invite representatives from all universities to attend this roundtable discussion.  Our session seeks to provide an opportunity for broadly sharing insights, experiences, and any concerns from across the collective. We aim to engage participants in a dynamic and interactive dialogue.  Key themes that will be explored include:

  • Guest speaker series
  • Mentorship program to create professional development opportunities for underrepresented employees within Registrarial Services
  • Seeking input on shared resources

 

“Power Automate” your way to more effective and efficient processes
Author(s): Victoria Anderson, Queen’s University
Track: Innovation

How often do you look at a manual process your team uses and tell yourself, there must be a better way!? Budgets may be tight and IT resources in short supply but there is a way to ‘Power’ yourself to fewer manual processes using your Microsoft 365 license. Microsoft’s Power Automate provides endless options to take manual work out of your daily functions including approval flows, renaming, and saving documents, exporting survey results, securing PDF documents and so much more! Do you have a bunch of PDF documents containing a student number or name in them, and want that document to be renamed to include that information?? Power Automate can do that. Do you need to add a signature to a letter, secure it from being edited, and password protect it prior to it being emailed out with a templated message? Power Automate can do that. Do you need to take information/documentation collected through a survey tool (Forms or Qualtrics for example) and have it saved into SharePoint automatically? Power Automate can do that too. Come learn how you can eliminate so much of the manual work that drives us all crazy using Power Automate flows.

 

Process Exploration: A Student-Centred Approach
Author(s): Emily Rostoks, OCAD University, Sam Shearman, OCAD University
Track: Innovation

In October of 2021, partially in response to a new pandemic reality, SIS &Process Optimization (SISPO) at OCAD U was formed. This occurred around the same time as a call for greater inclusion of student collaboration in the design and development of student services. Aware of ad-hoc attempts across the university to obtain student feedback on various initiatives, SISPO sought a new model: the Process Exploration Initiative. Now in the initiative’s second year, a team of Process Explorers, Illustrators, and Researchers provide regular, on-going, real-time collaboration on current operations and new initiatives, develop tools to explain complex concepts and processes, and identify service ideas for the future. Come join our team to learn about how we got the initiative off the ground, what our partnership looks like, the types of supports our students provide, and of course their stories and our plans for the future.

 

Sep 1 or Nov 1? The role of the Registrar’s Office in SEM
Author(s): Robyn Parr, Toronto Metropolitan University
Track: Professional Practice

In August 2022 the inaugural Strategic Enrolment Management (SEM) Steering Committee was established at Toronto Metropolitan University (TMU). This necessitated an important shift in RO culture as it related to data ownership and transparency. While meeting our September 1 recruitment target remains a priority, the RO is increasingly playing a role in assessing and contributing to the overall enrolment health of the university and connecting recruitment efforts to student retention; measured on November 1. We’ll do an overview of the SEM structure with particular emphasis on the RO’s role in SEM and demonstrate how by working in collaboration with academic partners, we’re strengthening data-informed decision making at TMU. Join us in learning about early days in our SEM journey, what we’ve learnt, and where we hope to see ourselves in the future.

 

Surveying the Recruitment Landscape
Author(s): Craig Chipps, Wilfrid Laurier University
Track: Professional Practice

This roundtable discussion will reflect on the results of the 2023 and 2024 Recruitment Landscape surveys and compare the results from both years. In the spring of 2023, the General Committee on Student Recruitment (GCSR) engaged in a survey to compare their member institutions’ current operational realities to those of the 2019-2020 recruitment season – the last full recruitment season before the COVID-19 pandemic. The GCSR conducted the same survey again in early 2024. Two years removed from an unprecedented global disruption, have we arrived at the ‘new normal’ or does change continue to be the only constant? Join us to discuss your thoughts! The GCSR is the community of practice for Ontario University student recruitment professionals. Its mission is to expand the awareness of and access to the educational opportunities that exist at Ontario’s publicly funded universities.

 

Targeted Equity Outreach: Utilizing the OPAIP Grant to cultivate a community of care
Author(s): Rebecca Tanouye, University of Waterloo
Track: Equity, Diversity and Inclusion

In this session, I will discuss how I use the OPAIP (Ontario Postsecondary Access and Inclusion Program) Grant to fund unique programming that addresses the needs and concerns of equity-deserving (Language of OPAIP) communities within the KW Region that encourages youth to further their education beyond high school. This includes sharing the studies and community research behind the program, the structure and different outreach strategies I’ve utilized (including their levels of success), the results of my first year, and the future goals I have for equity-focused outreach at the University of Waterloo. Through my story, I hope that my experiences demonstrate a feasible way to connect with our local communities and affect genuine change that makes our institutions a safe space for all.

 

Teaching students to fish: Modernizing registration and advising support with ESM and LMS solutions
Author(s): Ben Peto, OCAD University, Sarah Mulholland, OCAD University, Nashwa Salem, OCAD University
Track: Evolution of the Office

What happens when you mix a university-wide curriculum renewal project, an over-reliance on individualized support, distrust in progress reporting tools, inexperienced undergraduates, and an unintuitive website? Learn how OCAD University’s Registration, Advising and Student Communications teams collaborated to transform its service delivery model by leveraging its service management platform and learning management systems to teach students how to fish, and save their staff from drowning.

 

The Overhaul of Undergraduate Admissions at Waterloo
Author(s): André Jardin, University of Waterloo, Tatum Bizony, University of Waterloo, Rhea Johnson, University of Waterloo
Track: Evolution of the Office

Admissions is a dynamic, constantly evolving environment in which to work. Over the past decade the volume and complexity of applications, along with the procedures, policies, and technology to support decision-making have changed dramatically. Join us as we share how and why we completely overhauled Undergraduate Admissions at the University of Waterloo.

 

The Sorely Missed Need for Equity, Diversity and Inclusion in Student Recruitment
Author(s): Aster Constapel, Nipissing University, Sarah Taylor, Nipissing University
Track: Equity, Diversity and Inclusion

Through the eyes of students being recruited from equity-seeking groups, this presentation explores the efforts of Ontario universities when implementing equity, diversity, and inclusion practices into everyday recruitment material. An EDI audit of publicly available materials and resources identifies strengths, weaknesses, and stand-out aspects of university recruitment efforts. This is compared with actual student demographics and feedback from one university (Nipissing University). This discussion recognizes the need for recruitment offices to represent accurately the services, community, and support available at their institution. The presenters undertook an informal survey of each Ontario university using publicly available information on institution sites and recruitment materials. The intention of this has been to use this feedback to ensure a better, more equitable recruitment process. This project not only stands to create a knowledge base of the current recruitment culture, but also create an opportunity for attendees to reflect on your own institution and office’s practices. This presentation serves to grant other institutions a starting point for building stronger foundations in equity, diversity and inclusion and to present the findings of our university as a symbol for the importance of including these factors in recruitment. The discussion will offer opportunities to reflect, talk about insights from the EDI audit, as well as ask questions or address concerns in a collegial environment. This presentation aims to facilitate further discussion and thought into how EDI can be made a crucial aspect of post-secondary recruitment and marketing, not just a box to check in the institutional to-do list.

The Tides of Progress – Scheduling into the Future, Overcoming Obstacles!
Author(s): Elysia Gallinaro, University of Waterloo
Track: Professional Practice

The University of Waterloo had last updated their scheduling software back in 2018. As time progressed, relying on outdated versions became increasingly impractical. Additionally, the University of Waterloo lost their subject matter expert and the technical team that was involved with the last update. Change was imperative, particularly in bringing the software up to current versions. By utilizing a work break down structure, JIRA, an abundance of documentation, Confluence, and Microsoft Teams chats/meetings, the team finally implemented an update and laid down a blueprint for more efficient future scheduling updates. This presentation will guide you through how the University of Waterloo got into the state we found ourselves in, and more importantly how we overcame obstacles to lead to an improved scheduling system.

This Summer Programming Made Me Stay at UTM! Designing and Delivering Impactful, Accessible and Sustainable Transition Programming for New Students
Author(s): Svitlana Frunchak, University of Toronto, Dray Perenic, University of Toronto
Track: Innovation

In this Storytelling session the University of Toronto Mississauga will share how the Academic Advising team from the Office of the Registrar collaborated with Centre for Student Engagement to create a hybrid summer transition program to welcome and prepare new students for their first year of university. Our session will highlight how student affairs can come together with the academic side of the university to deliver and holistic and seamless experience for new students. Lizzio’s Five Senses Model (2006) is one of several theories that underpinned our programming, and the overall approach to the collaboration between academic and co-curricular supports/offices could also be summarized by the following: “The first-year experience is not a single program or initiative, but rather an intentional combination of academic and co-curricular efforts within and across postsecondary institutions.” (Koch &Garner, 2006). Participants of this session will get a glimpse inside the UTM’s transition programming between when a student first accepted their offer to the first day of classes. The presentation will share data, focus groups results, and share interactive experience of how new students experienced academic advising and peer mentorship programming through a multi-media and technological experience. By Participating in this concurrent session, participants will:

  • Be able to recognize 3 key features of a successful hybrid transition program
  • Be able to Identify 2 benefits of cross-campus collaboration in supporting new incoming students
  • Be able to illustrate at least one take-away that could be helpful in improving the new student experience in their home institutions

To Extend or Not to Extend: Process and Practice for Conditional Offers of Admission – Round Table
Author(s): Heather Palmer-Saettone, Toronto Metropolitan University, Jayne Fleming, Toronto Metropolitan University
Track: Professional Practice

How does your institution administer conditional offers of admission? What information is needed to deny or grant additional time to meet these conditions? How do you communicate this to the student? How has access to online transcripts impacted your processes? These and other questions will be explored through lively round table discussion with institutional colleagues, allowing opportunity to share institutional process and best practice.

 

Transfer Credit Management System at Carleton University
Author(s): Anshul Singh, Carleton University, Dotty Nwakanma, Carleton University
Track: Professional Practice

Over the past decade, Carleton University has implemented specific processes within its SIS to address the surge in transfer student applications and an uptick in requests from current students to study courses at other accredited universities via a Letter of Permission or an established exchange program. This adaptation has promoted collaboration among academic departments, streamlined course evaluations, and facilitated efficient transfer credit management. It permits Admissions and the Registrar’s Office staff to input course equivalency data, benefiting future students who opt to transfer the same courses from identical institutions. The presentation will delineate the intricacies of the process, workflow, and associated policies, delving into the guiding principles and standard practices that have informed Carleton University’s approach to managing transfer credits. Attendees will be encouraged to share challenges and opportunities around transfer credit at their own institutions.

 

Transforming Admissions with Slate: A Roundtable
Author(s): Fahim Kazemi, University of Toronto
Track: Innovation

This round table discussion is designed to facilitate an open dialogue between IT and admissions professionals about leveraging Technolutions Slate to manage the admissions process. The focus will be on sharing experiences and strategies for implementation, improving process efficiency, and enhancing the overall experience for students and staff. Participants will have the opportunity to exchange ideas, learn from each other’s experiences, and gain insights into the implementation and use of Slate across Ontario Universities.

  

University of Toronto’s UTAPS Redesign
Author(s): Donna Wall, University of Toronto, Sinisa Markovic, University of Toronto
Track: Innovation

All University of Toronto students (undergraduate and graduate) have access to a wide range of financial supports through the University. This reflects the University’s commitment to ensuring students have access to the resources needed to complete their studies at the University of Toronto (U of T) as set out in the Governing Council Policy on Student Financial Support (1998).  U of T’s largest institutionally funded need-based program is the University of Toronto Advanced Planning for Students (UTAPS) program. UTAPS has been closely tied to the OSAP need assessment since its implementation in the late 1990s. Today, through UTAPS, the U of T provides more than $40M in need-based funding to 10,000 + undergraduate and graduate U of T students annually. In recent years, changes to OSAP have made it challenging to disburse UTAPS funds, to determine a student’s true need, and to provide them with an appropriate level of institutional funding in a timely manner. Join Sinisa Markovic (Deputy University Registrar, and Director, Operations) and Donna Wall (Associate University Registrar and Director, Financial Aid and Awards) as they explore the redesign of U of T’s largest institutionally funded need-based program to better meet student needs while at the same time reducing the university’s reliance on OSAP. Attendees will be provided with insights about U of T’s approach to administering financial aid to large numbers of undergraduate and graduate students, the importance of collaboration, and change management in a large and highly decentralized university.

 

uOttawa’s strategy for PUM image installations
Author(s): Louis Payette, University of Ottawa, Christina Hamilton, University of Ottawa, Jennifer Lambert, University of Ottawa
Track: Professional Practice

Does installing Peoplesoft Update Manager (PUM) images make you anxious? Are you afraid to introduce issues to your SIS? Who should be testing what? In this session, we will go over how we at uOttawa have successfully installed our PUM images since we went live with Campus Solutions in 2016. We will go over the responsibilities of each team involved, from IT architects to operations. We will also discuss how we implemented Campus Solutions in 2016 to prevent issues later when installing PUM images. Details:

  • PeopleSoft Update Manager (PUM) is a Lifecycle Management tool that provides consistent updates and optimizations to your PeopleSoft environment.
  • Why is it important to install PUM images?
  • What information we receive from Oracle and what can we do with it.
  • IT testing responsibilities.
  • Automating some of our tests.
  • Main configuration and process testing.
  • Operations testing.
  • Regression testing using the test plan developed during the implementation.
  • Coordination and project management.
  • Bug reporting.
  • Go live schedule.
  • How much time is planned and how many resources.
  • Lessons learned.

 

UWaterloo’s Declaration & Verification of Indigeneity
Author(s): Dorothy Chapman, University of Waterloo
Track: Equity, Diversity and Inclusion

‘There is nothing innocent about the false presumption of Indigenous identity.’ – Jean Teillet. Given that there are those who fraudulently self-declare as Indigenous to gain a perceived advantage, our Office of Indigenous Relations and University administration agreed that it was time to validate self-declared claims of Indigeneity. The University of Waterloo (UW), like many other Canadian public institutions, businesses and organizations are responding to the Truth and Reconciliation Commission (TRC) of Canada’s Calls to Action (2015). Over the past few years, UW has created and resourced the Office of Indigenous Relations (OIR) team to guide UW in their reconciliation responses. So far UW has undertaken a number of initiatives, including the new Declaration and Verification of Indigeneity process and the tuition waiver for students who are members of the Mississaugas of the Credit First Nation or Six Nations of the Grand River. We will cover:

  • Design: Issue identification,
  • Actions &Changes at UW,
  • What data do we need,
  • What does the process look like
  • Data: What data do we have,
  • How can the data be used
  • Delivery: Software Development Lifecycle at UW, Implementation

This project is a full customization in our Student Information System (SIS) which includes a self-service page for applicants and students, setup pages, and the staff verification page. Come learn about this project and how the verified data is being used downstream by student finance, student awards, the Office of Indigenous Relations and reporting.

 

Welcome to Graduate Studies: Onboarding Strategies for Graduate Student Success
Author(s): Lauryn Carrick, Brock University, Stacia Heaton, Brock University
Track: Professional Practice

Who better to help students transition into grad studies than a student who has already experienced it? Three years ago, Brock University’s Faculty of Graduate Studies and Postdoctoral Affairs became aware of an opportunity to support our graduate students more effectively. The feedback that we received demonstrated a lack of connection that our graduate students were feeling between the time of accepting their offer to beginning their graduate studies. To address this concern, we began a collaborative process to implement a student-focused, student-led onboarding program, guided by a feedback-focused framework. Our goal was to provide our new graduate students with the tools they would need to feel prepared for a successful transition into graduate school and improve our student retention. We look forward to sharing the story of how we developed our program, tracked engagement and participation, and used both positive and constructive feedback to continue to evolve the program and support our graduate student success. From offering weekly information-sharing sessions to building community through social events, and campus tours, we guided our programming by listening to our student voice. During this interactive session, we will guide you through our program success, areas for opportunity and growth, and ideas for the future. We also hope to hear from you! What does your institution do to create a smooth transition into graduate studies?

 

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Professional Development Through Leadership, Cooperation and Information Sharing